Privacy Policy
Privacy Policy for Sugar Source Group
Last Updated: May 5, 2026
Sugar Source Group ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and utilize our services across our divisions: Photography & Videography, Logistics, Event Management, and Property. Please read this policy carefully.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we may collect includes the following:
•Contact Data: Name, email address, postal address, phone number, and similar contact data.
•Demographic Data: Age, gender, country, and preferred language.
•Service-Related Data: Information related to your specific service requests, such as event details, photography preferences, logistics requirements, or property interests.
•Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
•Website Usage Data: Information automatically collected when you visit our Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
2. How We Use Your Information
We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive:
•To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
•To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
•To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
•To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site.
•To deliver services to the user. We may use your information to provide you with the requested service. For example, for Event Management, we use your details to plan and execute your event; for Photography & Videography, to schedule shoots and deliver media; for Logistics, to manage shipments; and for Property, to provide information on available properties.
•To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
•To request feedback. We may use your information to request feedback and to contact you about your use of our Site.
•To protect our Site. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
•To enable user-to-user communications. We may use your information to enable user-to-user communications with user's consent.
•To enforce our terms, conditions and policies.
•To comply with legal and regulatory requirements.
3. Disclosure of Your Information
We may share your information with third parties in specific situations, which include:
•With Your Consent: We may disclose your personal information for any purpose with your consent.
•Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
•Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
•Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
•Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
•Right to Access: You have the right to request copies of your personal data.
•Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
•Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
•Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
•Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
•Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
7. Children's Privacy
We do not knowingly solicit data from or market to children under 13 years of age. By using the Site, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 13, please contact us at [Your Contact Email].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Sugar Source Group
info@sugersourcestudios.com